Shipping
Our company strives to provide you with the best possible shipping experience. Please review our shipping policy below for detailed information on processing times, shipping methods, and delivery estimates.
Order Processing
All orders are processed within 1-3 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
We ship from our warehouses located in China, Hong Kong, Vietnam, and California. The shipping method and delivery time may vary depending on your location and the warehouse from which your order is dispatched.
United States Shipping:
- Standard Shipping: 7-12 business days
International Shipping:
- Standard International Shipping: 10-20 business days
- Express International Shipping: 5-10 business days (where available)
Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing or unforeseen delays.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and your delivery address. We offer free standard shipping on orders over $50 for US customers.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress on our website or the carrier’s website.
International Orders
For international orders, please be aware that you may be responsible for paying import duties, taxes, and customs fees upon delivery. These charges are not included in the purchase price or shipping cost and vary depending on your country’s regulations.
Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO addresses. Some products may have shipping restrictions to certain countries due to local regulations.
Delivery Issues
If you experience any issues with your delivery, such as a lost or damaged package, please get in touch with our customer service team within 7 days of the estimated delivery date. We will work with you to resolve any problems as quickly as possible.
Address Changes
If you need to change your shipping address after placing an order, please get in touch with us immediately. We will do our best to accommodate your request if the order has not yet been shipped.
Order Cancellations
If you wish to cancel your order, please contact us immediately. We can only cancel orders that have not yet been shipped. If your order has already been shipped, you may need to follow our return policy.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact our customer service team. We’re here to help ensure your shopping experience is as smooth as possible.
