Returns

Last updated: November 17, 2024

At Sparknail.com, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help. Please review our returns and refunds policy below.

Return Eligibility

  • You have 30 days from the date of delivery to initiate a return.
  • Items must be unused, unworn, and in the same condition as you received them.
  • Products must be in their original packaging with all tags attached.
  • Certain items, such as sale items, personal care products, and custom-made items, may not be eligible for return.

How to Initiate a Return

  1. Contact our customer service team at [email protected] to request a return.
  2. Provide your order number and the reason for the return.
  3. Our team will review your request and provide you with further instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
  • We recommend using a trackable shipping method to ensure the safe return of your items.

Refund Process

  • Once we receive and inspect your return, we will notify you of the status of your refund.
  • If approved, your refund will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

International Returns

Our return policy applies to both domestic and international orders. However, please note:

  • International customers are responsible for return shipping costs.
  • Any customs fees, taxes, or duties incurred during the return process are the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us at [email protected] within 48 hours of receiving your order.
  2. Provide a detailed description of the issue and photos of the damaged/defective item.
  3. We will work with you to resolve the issue, which may include a replacement or refund.

Late or Missing Refunds

If you haven’t received your refund within 10 business days of our confirmation email, please check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless required by law.

Gift Returns

If you received an item as a gift, you may return it for store credit of equal value. Please contact us at [email protected] for assistance with gift returns.

Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.

Questions

If you have any questions about our Returns and Refunds Policy, please contact us at [email protected]. We’re here to help!

Customer service